Sep 2, 2026 | Best practices, Training and development, Trends
A product release is approaching, support has a list of outdated articles, engineering wants API documentation updated, and someone has discovered that the onboarding guide still describes a feature removed three months ago. The documentation team already has more...
Aug 31, 2026 | Best practices, Insights, Trends
A product manager updates a specification in Confluence. Support still has the previous answer in its knowledge base. Engineering discusses an exception in Slack, but nobody adds it to the documentation. Six weeks later, an AI assistant retrieves all three versions...
Aug 14, 2026 | Best practices, Insights, Training and development, Trends
Technical documentation often becomes a problem gradually. At first, engineers write a few setup instructions. Product managers update release notes. Customer support creates articles when users ask the same question repeatedly. This approach may work while the...
Aug 12, 2026 | Best practices, Insights, Training and development, Trends
Documentation becomes more important as a company grows. Product teams need clear user guides, engineering teams need accurate technical references, customers need reliable answers, and regulated industries need evidence that information is controlled and maintained....
Aug 7, 2026 | Best practices, Insights, Training and development, Trends
Knowledge programmes stall for many reasons, but one of the most expensive is tool theatre: buying platforms before requirements are clear, connecting nothing properly, and hoping search will forgive a messy corpus. The knowledge systems manager exists to prevent that...
Aug 5, 2026 | Best practices, Training and development, Trends
At a certain size, knowledge problems stop being local. Support, product, HR, compliance, and partner teams each run partial libraries. Tools multiply. AI pilots start pulling from whatever they can reach. A manager can still optimise one queue. A director must...
