THE PLATFORM BEHIND THE SERVICE
FlowCapture
The expensive part of documentation has never been the writing.
It is getting knowledge out of the people who hold it,
in a form that survives them.
How FlowCapture works
Structured capture
Sessions designed to get a specialist to explain what they know in the order a person actually needs it, not the order they happen to remember it. The structure does the work, so the session takes an hour rather than a morning.
Shaped output
What comes out is already in the shape our standards require, which is why it can move to published content quickly and consistently across a distributed team.
Maintained state
Captured knowledge is tracked against the thing it describes. When the product moves, we know what is now wrong, rather than discovering it when a customer does.
Why this lets us hold a fixed fee
Agencies price documentation by the hour because they cannot predict how long capture will take. We can price a monthly fee because we have made capture repeatable. That is the whole of the difference, and it is why the commercial model looks unlike the one you are used to being quoted.
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