Sep 21, 2026 | Best practices, Training and development, Trends
The contract is signed, the kickoff is booked and everyone wants to know the same thing: when will the documentation start appearing? That is a reasonable question, but the first month of an outsourced documentation project should not be judged only by how many pages...
Sep 18, 2026 | Best practices, Training and development, Trends
The kickoff meeting ends with a clear instruction: we need the documentation by the end of the month. The writer starts asking basic questions. Who is the audience? Which version of the product are we documenting? Who owns the source information? Which subject matter...
Sep 16, 2026 | Best practices, Training and development, Trends
Your documentation team published 42 pages this quarter. Is that good? Maybe. It depends on whether those pages helped customers complete tasks, supported product releases, reduced repeated questions, stayed accurate and addressed the work the organization actually...
Sep 14, 2026 | Best practices, Insights, Training and development
A customer asks support how a feature works. Support searches the knowledge base and finds one answer. Product has a newer explanation in Confluence. Engineering has an implementation note in a ticket, and the onboarding team is using a different version in an...
Sep 11, 2026 | Best practices, Insights, Training and development
A support agent finds one answer in the knowledge base. Product has a different explanation in Confluence. Engineering says both are outdated because the feature changed last month. The immediate reaction is usually to blame the documentation. Someone needs to update...
Sep 9, 2026 | Best practices, Training and development, Trends
The documentation backlog is growing, product teams are frustrated, support keeps finding outdated answers, and internal writers are already at capacity. Everyone agrees the situation needs attention. Then the budget conversation starts. Leadership may understand that...
