BLOG
Knowledge Management Insights
SOP writing for pharmaceutical companies: A practical guide to clear, compliant procedures
A pharmaceutical SOP can be technically correct and still fail in practice. The process may be described in enough detail for the author, but not for the person carrying it out. Responsibilities may be implied rather than named. A step may depend on another controlled...
Pharma documentation services: How to manage regulated content at scale
A pharmaceutical organization may have hundreds or thousands of documents supporting quality, manufacturing, clinical, regulatory and operational work. As products, sites and teams grow, the challenge is no longer simply creating accurate documents. It is keeping...
How to build an effective enterprise documentation team
An enterprise documentation team can have talented writers and still struggle. One writer is supporting several product groups. Another is maintaining old content. Engineering expects release documentation. Support wants help with recurring customer questions....
How technical documentation consulting supports enterprise growth
A product team expands into a new market. Support volume increases. New employees join faster than experienced people can train them. Engineering changes an API, but the customer documentation, internal procedures and enablement material do not all update at the same...
What should you expect during the first 30 days of an outsourced documentation project?
The contract is signed, the kickoff is booked and everyone wants to know the same thing: when will the documentation start appearing? That is a reasonable question, but the first month of an outsourced documentation project should not be judged only by how many pages...
Why documentation projects fail before the writing begins
The kickoff meeting ends with a clear instruction: we need the documentation by the end of the month. The writer starts asking basic questions. Who is the audience? Which version of the product are we documenting? Who owns the source information? Which subject matter...