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Knowledge Management Insights
The art of the error message: how to write errors that are actually helpful
We’ve all been there, staring at a vague, cryptic, or downright useless error message like: “Error #502 occurred.” And wondering: What does this even mean? What should I do now? Within today’s UX landscape, every interaction is important. That includes the frustrating...
Writing for a global audience: A guide to cultural inclusivity and localization
As software products, platforms, and digital services reach global audiences at a faster rate than ever, content teams face a new challenge: how do you write documentation that resonates everyone, with everyone. Fostering inclusivity in documentation isn’t just about...
Don’t guess, test: A beginner’s guide to content testing
You’re sat staring at your computer screen. You’ve rewritten the sentence five times. You’ve debated its tone with your team. You’ve even read it out loud to your dog. But how do you really know if your content will work in practice? Welcome to the overwhelming world...
Technical writing in the age of AI: skills you’ll need by 2030
Artificial intelligence (AI) is rapidly reshaping the digital workplace, therefore causing evolution of the role of the technical writer. The days when technical documentation was just manuals and how-to guides are far behind us. By the year 2030, to be a successful...
What’s the difference between UX writing and technical writing?
In the ever advancing sphere of digital content, writing roles have become increasingly specialized. UX writing and technical writing are terms often used in this space, and despite the similarities they share, they serve very different purposes. Understanding the...
Signs your software documentation needs a professional overhaul
Despite being often overlooked, software documentation is a vital part of the product development lifecycle. Whether you’re supporting a SaaS platform, developer tool, or enterprise system, your documentation is far more that an instruction manual, it’s a direct...